Business Challenge
A major credit reporting organization had accumulated approximately 130,000 orphan identities across hundreds of enterprise applications — the result of inconsistent termination processes, M&A activity, and years of manual identity management. Each orphan account represented a compliance gap, a potential breach vector, and an audit finding waiting to happen under GLBA and PCI-DSS requirements.
Solution Implemented
Trustmarq leveraged the client's existing SailPoint IdentityIQ investment — avoiding new platform costs — to design and implement automated orphan detection, remediation workflows, and ongoing joiner-mover-leaver governance. The solution included custom connectors for the organization's heterogeneous application landscape and automated certification campaigns to surface and close access gaps at scale.
Business Value Delivered
Orphan account population reduced from 130,000 to under 10,000 within 60 days — a 92% reduction. Ongoing IGA automation prevented recurrence. Audit posture dramatically improved with real-time access visibility and automated evidence generation for GLBA and PCI-DSS compliance cycles.
92%
Orphan account reduction
60 days
To measurable outcome